Frequently asked questions!

Do I need to register before I place an order?

No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.

What countries do you ship to?

At this time we currently only ship to Canada & USA. 

One of my items was shipped damaged, what do I do?

If your merchandise arrives damaged, please email and we will assist you as quickly as possible.

What is your Return Policy for items purchased online?

Please view our return policy for online orders here. 

I am a fashion blogger/influencer. How can I collaborate with Blue Hour?

We are always on the lookout to collaborate with amazing bloggers and influencers! If you are interested in working with us please contact: and tell us about yourself. Please also include a web URL for your blog or instagram!

Can I cancel/modify my order once it has been submitted?

Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail or in store as soon as you receive your package.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. 

Can’t find the answer you’re looking for? For all other issues, please send an email to and a member of our team will get in touch with you ASAP.